Appointments

To cancel your appointment:

• phone us on 0191 264 1014, Monday to Friday, when we are open
• Use your NHS account (on the NHS website or in the NHS app).
• fill in an online form

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond.
• If you need an interpreter.
• If you have any other access or communication needs.

Home visits are reserved for patients who are house-bound (never leave the house and cannot travel to the surgery in a car or a taxi) or have serious illness and are too poorly to attend the Practice.

Please ring 0191 264 1014 before 10:30 a.m. to request a home visit and let us know if your condition is urgent.

The receptionist will take your details and one of the GPs may call you back to discuss your request and arrange appropriate care – which may be a home visit, appointment at the Practice or telephone advice.